The Spirit to Serve: Marriot's Way
1997
Weight: 9oz
Method of Disposal: Donating
1997
Weight: 9oz
Method of Disposal: Donating
Who better to learn customer service from than the service industry?! This book is dated, but it still covers the basics of customer service and shines a light on what many people love about staying in certain hotels. Mariott has been in the news lately for launching another Shanghai property (their 50th), the Marriott Bonvoy expanding their leisure destinations after the rough year the travel indusrty had in 2020, opening their 100th property in Tampa, etc. So, as you can see, the company is still competing in 2021.
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